SNAK GCC Pty Ltd (ACN 676 721 430), trading as GO PICKLE
A supplier of recreational services under the Australian Consumer Law and Fair Trading Act 2012
| IMPORTANT NOTICE |
| These Terms & Conditions affect your legal rights. Please read them carefully before making a booking, purchasing a membership, or using any GO PICKLE facility. By booking a court, purchasing a membership, or entering a GO PICKLE venue, you agree to these Terms & Conditions. |
All bookings, cancellations and rescheduling are managed through the GO PICKLE App or the online booking portal.
GO PICKLE reserves the right to amend these Terms & Conditions, membership benefits, pricing, policies and operating procedures at any time.
10-Minute Grace Period
Bookings may be cancelled free of charge within 10 minutes of making the booking, provided the booked session commences more than 45 minutes after the booking was made.
Cancellation Policy — 24 hours or more before your booking
Non-members: If you cancel before 24 hours, there is no cancellation charge. The hold placed on your card is released from a “pending” state. No refund is necessary, as you have not been charged.
Members: Any included court hours used to make the booking will be fully reinstated to the member’s monthly allocation.
Cancellation Policy — less than 24 hours before your booking
Non-members: No refund or credit will be provided. The full cost of the booking is charged.
Members: Included court hours used to make the booking will be deducted and forfeited and will not be reinstated. No refund or credit will be provided for additional court hire purchased beyond the member’s monthly allocation of court hours.
Once a booking falls within 24 hours of the scheduled start time, it is considered confirmed and is no longer eligible for cancellation without forfeiting the applicable booking fee or included court hours.
Rescheduling
Rescheduling is managed by way of the cancellation policies. Rescheduling is not facilitated by GO PICKLE staff.
Rescheduling Protocol — 24 hours or more before your booking
Simply cancel your booking in line with the cancellation policy and re-book for the chosen time and date, noting there are no fees/charges/deductions.
Rescheduling Protocol — less than 24 hours before your booking
Simply cancel your booking in line with the cancellation policy and re-book for the chosen time and date, noting there are fees/charges/deductions.
Member Court Bookings
Private Reservation Limits
Premium, Elite, Family and Active Play members may make a maximum of three private court reservations per day, subject to court availability.
Reservation Passes may be used for up to two of those reservations. A third reservation may be booked at the applicable member discount.
Included Court Hours & Hybrid Spot Pricing
Included Court Hours are a membership benefit provided exclusively to active GO PICKLE members. Included Court Hours apply only to the individual member using the benefit and cannot be transferred or used on behalf of another person.
GO PICKLE operates a Hybrid Spot Pricing model for court bookings. This means every player is responsible for their own portion of the court booking.
The following conditions apply:
* Every player attending a court booking must be added to the reservation and accept the booking invitation through the GO PICKLE platform.
* If an invited member has available Included Court Hours, it will automatically be applied to cover their portion of the booking and deducted from their balance of Included Court Hours.
* If an invited member has no available Included Court Hours remaining, they will be charged the applicable rate for their portion of the booking.
* Non-members will be charged their portion of the court booking at the applicable non-member rate.
* The booking member may choose to pay for one or more invited guests where the platform provides this option.
* If a player attends without being invited to the reservation, GO PICKLE cannot guarantee that membership benefits, pricing or booking entitlements will be applied correctly. GO PICKLE reserves the right to amend booking, invitation and player allocations where required by the booking platform or operational needs.
Where a non-member creates the booking, the total court cost will be divided between all participating players.
Included Court Hours are personal to the member, are non-transferable, have no cash value, and cannot be exchanged, shared, or redeemed on behalf of another player
GO PICKLE reserves the right to verify participant eligibility and apply the applicable Day Pass fee where required. Failure to comply with this policy may result in additional charges, booking adjustments, or suspension of membership benefits. Please also refer to 08. Fair Use Policy (below).
When a member books using included court hours, a temporary $2 pending card verification is applied, which is automatically released once the booking is completed.
Guest Registration & Facility Access
All players attending a private court booking must be added to the booking before arriving at the facility. This is done using the “Invite Friends” link included in the booking confirmation email, or the “Invite Friends” button in the My Bookings tab of the GO PICKLE app.
Facility access is granted only to the booking member and to players who have accepted an invitation to the booking. Players who have not been added to the booking, or who have not accepted their invitation, will not be able to unlock the facility door.
Where a player is present on the court who has not accepted an invitation to the booking, a fee of $10 per player will be charged to the booking member. This fee applies to bookings made from 1 August 2026 onward.
Self-Service Facility Access
GO PICKLE facilities operate on a self-service entry model. On arrival, the booker and any accepted invitees may unlock the facility door using the “Tap to unlock door” button, accessed via the My Bookings tab of the GO PICKLE app. Players should then proceed to their assigned court and check in at the kiosk.
Split Payments with Non-Member Bookings
Where a booking is made by a non-member and a member is invited to participate, included court hours cannot presently be applied to that booking, even where the cost is split between the non-member and the member. Included court hours may only be used when the member personally makes the booking. Any amount payable by the member under a split-payment arrangement will be charged at the applicable rate, not deducted from the member’s monthly allocated court hours.
Payment After Allocation Exhausted
Once a member’s included court hours have been exhausted in a given month, bookings will be charged at the applicable member rate. The booking member may pay for the full cost themselves or split the payment with other players, whether members or non-members, by sending them a payment link to pay their share directly (“Invite Friends” above). Where an invited player does not complete payment, the outstanding amount will be charged to the booking member.
Outstanding Payments
If payment remains outstanding more than one hour after the booked session has commenced, GO PICKLE reserves the right to automatically charge the court hire to the payment method associated with the booking.
10-Minute Grace Period
Social session bookings may be cancelled free of charge within 10 minutes, provided the session starts more than 45 minutes after the booking was made.
Cancellation Policy — 24 hours or more before the session
Cancellation Policy — less than 24 hours before the session
Social session passes are available exclusively to members and are non-transferable.
All memberships are subject to a minimum three (3) month commitment period.
GO PICKLE memberships are billed monthly in advance based on the rate applicated to the selected membership tier. Membership fees are automatically charged to the nominated payment method on the member’s monthly billing date. By joining, members authorise GO PICKLE to process recurring monthly payments until the membership is cancelled in accordance with these Terms & Conditions.
GO PICKLE reserves the right to amend, suspend, or cancel memberships at its sole discretion.
Membership Benefits
Each membership tier includes a range of benefits, which may include:
Membership Suspension & Freezing
Memberships cannot be paused, frozen, suspended or transferred.
Membership Changes and Cancellations
Members may amend or cancel their membership directly through the GO PICKLE app. Alternatively, members may submit a request through the GO PICKLE Contact Us form by selecting their location and the relevant membership enquiry or cancellation option, or by emailing their location:
Campbelltown: gpcampbelltown@reply.gopickle.com.au
Ropes Crossing: gpropescrossing@reply.gopickle.com.au
Cancellations take effect at the end of the current billing period. Membership access remains available until that date, and no pro-rata refunds apply.
Promotional & Legacy Memberships
GO PICKLE may, from time to time, offer promotional, introductory or legacy membership plans at discounted prices. These memberships may only be available for a limited time and an invitation only basis.
If a member cancels a promotional or legacy membership after the offer has ended, they acknowledge that the same membership and pricing may no longer be available. Should they decide to rejoin, they will be required to purchase a membership at the prevailing pricing and membership options available at that time.
Failed Membership Payments
If a scheduled membership payment fails, the system will automatically place the account in a GRACE/HOLD status for up to five (5) days. Membership benefits cannot be used until payment is received for the next billing period.
If payment is not successfully received after this period:
To rejoin, members will be required to purchase a new membership at the prevailing pricing and terms..
Monthly Allocation
Included court hours and included social session passes automatically reset each month on the member’s individual billing date. Unused hours and passes expire at the end of each billing cycle and do not roll over.
The Family Membership includes:
GO PICKLE may request documentation to verify eligibility upon signing-up – either in person or via electronic communication
Included court hours and social seshion passes are shared between the two adult members as a family pool. Either adult may use the family’s allocation to book courts for themselves or their dependent children.
All of the Terms and Conditions applicable under 4. Membership Policy apply in full to the Family Membership.
GO PICKLE may accept court bookings over the phone for non-members.
Bookings made without immediate payment will be held for a maximum of 24 hours.
If payment has not been received within that period, GO PICKLE reserves the right to cancel the booking and release the court for public booking without further notice.
To ensure fair access for all members and non-members:
GO PICKLE reserves the right to monitor usage and investigate any activity that appears inconsistent with the intended use of a membership.
GO PICKLE reserves the right to investigate any suspected misuse of membership benefits. Where misuse is identified, GO PICKLE may, at its sole discretion:
Members and guests must:
GO PICKLE reserves the right to refuse entry, cancel bookings or terminate memberships where behaviour is unsafe, abusive, fraudulent or otherwise breaches these Terms & Conditions.
GO PICKLE may amend these Terms & Conditions, membership benefits, pricing and operating policies at any time.
The latest version will be published on the GO PICKLE website and booking platform.
Continued use of GO PICKLE’s facilities or membership constitutes acceptance of the most current Terms & Conditions.
SNAK GCC Pty Ltd (ACN 676 721 430), trading as GO PICKLE — Terms & Conditions and Membership Policy
